We only accept returns on incorrect items, or damaged items or those of unacceptable quality. Our return policy is outlined below:
Customers are responsible for return freight. If a return is authorized, the return must be received by us within 30 days of authorization.
Returns/discrepancies must be reported within 5 business days as stated on our invoices/orders forms.
When customers are returning items for credit, they are responsible for packing the merchandise properly and keeping a copy of the bill of lading until the credit/replacement product is received. If we do not receive the merchandise we will not issue a credit.
A 20% restocking charge will be applied to any merchandise that is returned due to an error on the part of the customer (i.e. wrong item ordered, ordered too many, etc.)
Customer Service can authorize a credit up to 20% of the order value or $100.00 whichever is less.
When merchandise is being returned and replacement merchandise is being sent out, replacements will be shipped as a charged invoice and a credit will be issued for the returns upon arrival/inspection.
Returns should be limited to incorrect items, unacceptable quality, or damages.
A return authorization number will be emailed to the customer, completed by the customer and affixed to the outside of the box. The return authorization number (RA #) is to be marked on all boxes being returned.
Replacement stock or credit will be issued at Helix Candle’s discretion. These terms are subject to change without notice.
Reports and inquiries should be made to our Customer Service Department at firstname.lastname@example.org
What do you do with the private information I give?
We believe that your personal information deserves protection. Helix Candles uses your personal information for the following purposes: to facilitate the ordering process and to personalize the delivery of the content contained within the helixcandles.com website.
helixcandles.com takes customer privacy seriously and do not sell or give out any customer information. We do not keep a mailing list nor distribute a newsletter.
Your privacy is extremely important to us. We do not share your personal information with any outside companies nor collect any information.
If you purchase products from Catalina Navarro Designs Inc./Helix Candles, the information you give, such as your credit card number, purchase information and contact information is provided to the banking merchants. This is simply to enable transactions to take place. We also are obligated to determine credit-worthiness of our customers.
While we strive to protect your personal information, Catalina Navarro Designs Inc/Helix Candles cannot ensure or warrant the security of any information during transmission to, or from, our online products or services, and you do so at your own risk. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Most banks or credit card providers either cover all charges resulting from unauthorized use of your credit or limit your liability to $50 CDN. Check your credit card agreement to confirm your coverage for liability.